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Monday
Feb232015

ESRO research informs new FCA Occasional Paper

The Financial Conduct Authority (FCA) today launched a high-profile Occasional Paper (right) highlighting the challenges associated with the financial services experiences of consumers in a range of ‘vulnerable circumstances’.

The Paper - authored by Martin Coppack, Yasmin Raza, Simon Sarkar, Kate Scribbins - draws extensively on research conducted by ESRO in 2014. Our mixed-method approach captured the experiences and views of consumers facing six different kinds of challenges (including recent bereavement, long-term illness and caring). 

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Thursday
Jan292015

Hannah's award-winning study of Young British Muslims

Just before Christmas, we were really proud when our very own Hannah Wright (pictured) won the IJMR New Writer Award at the annual MRS Awards in London.

The presitigious accolade recognised Hannah’s amazing (and entirely self-funded) study of religious identity and consumption among Young British Muslims. 

In the time since awards night, Hannah has been busy talking about her findings. An interview on the MRS’s R-Net blog can be found here, while her presentation at last week’s R-Net showcase was really well-received:

The full paper is now available online, and makes for fascinating reading - challenging assumptions about cultural trends and sensitivities with fresh thinking about what YBM consumers really want from brands across a wide range of sectors. In so doing, Hannah illuminates some powerful and hitherto untapped opportunities to engage with this large, affluent and increasingly influential audience. If you’re interested in learning more about these, or any of the study’s findings, please drop her line at hannah.wright@esro.co.uk

Having joined ESRO in 2014 as a Senior Researcher, Hannah is currently managing a wide range of projects for the company - including major financial services and health projects for the Financial Conduct Authority and NHS Blood & Transplant.

Monday
Jan262015

The Changing Face of Friendship

Back in October, Becky presented at the Market Research Society’s Customers Exposed conference - a day-long exploration of key consumer trends in a rapidly-changing world. Ten speakers from across the industry offered enlightening, provocative takes on digital, social and economic changes that are challenging how researchers - and their clients - need to think about, and engage with, consumers.

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Friday
Jan162015

ESRO is hiring

We are currently on the look-out for ambitious and talented researchers to join our growing team.

2015 promises to be an exciting year for ESRO. Following a really successful 2014, we’re actively developing our offers on a number of fronts, and are always keen to hear from people who share our ambition to ‘reveal reality’ - delivering new and inspiring insights to our ever-expanding range of clients.

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Tuesday
Dec092014

Winners

We’re delighted to report that last night ESRO and the Financial Conduct Authority received the 2014 MRS Financial Services Research Award. It’s ESRO’s first foray into this particular category, and serves as a fitting culmination to a year in which we’ve conducted a series of ground-breaking personal finance studies for the FCA and others.

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