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Design Council webinar

The Design Council has recently collected together some of the outputs from our award-winning work investigating the phenomenon of violence and aggression towards staff in A&E departments.

Our initial ethnographic research was followed by the implementation of a suite of evidence-based design solutions, which we then evaluated in partnership with Frontier Economics.

You can view the full set of resources here - or alternatively click below to watch a webinar which I delivered last year.

ESRO | A&E Design Challenge impact evaluation from Design Council on Vimeo.



Out and about

One of the distinctive things about how we do our research at ESRO is the geographical breadth involved - not internationally (though we do plenty of that too), but within the UK itself. We travel to all four corners of the country to meet our respondents and better understand their lives, and no two weeks are alike in terms of where our researchers may end up.

To reflect this, we thought it would be fun to drop some pins in a map to reflect where we’ve been over the past few months. It’s not a completely comprehensive collection, but it provides some idea of the ongoing tour of Britain on which our researchers are embarked.

Click to read more ...


Making sense of the Census

We were interested to read the recent news – reported here – that the National Statistician has recommended that the 2021 Census adopt a predominantly online methodology.

ESRO has done a lot of Census-related work in recent years, assisting local authorities – and, through them, the Office for National Statistics – in finding ways to address the challenge of counting ‘hidden’ populations who are hard to enumerate through conventional routes. We’ve also been part of the consultation that has led to the current recommendation.

Click to read more ...


A Good Life with Dementia - new report

We’re both proud and excited to announce the publication of A Good Life with Dementia – a new report, written by Becky Rowe, Tom Brown and Jenny Holland at ESRO.

Funded by Red & Yellow Care in association with Alzheimer’s Society, the report was launched yesterday at an event in the House of Lords, kindly hosted by Baroness Greengross, and attended by an assortment of dementia experts, as well as several of the people with dementia (and their carers) who contributed to the report.

Click to read more ...


A look back at 2013

With every December that passes, it becomes harder to be heard above the cacophony of end-of-year lists and annual retrospectives. So we thought we’d wait for the din to die down and – fashionably late – present a few of the events, trends and turning points which the ESRO team felt defined 2013:

Births and deaths

  • Death of Nelson Mandela and the commemoration of his amazing life
  • Birth of Prince George (and the media’s tireless efforts to turn ‘nothing’s happened’ into news)
  • The did he-didn’t he drama of Oscar Pistorius

Current affairs

  • The horsemeat scandal changing the complexion of supermarket-bought meat
  • The post-Savile progress of Operation Yewtree, marring many childhood memories
  • Edward Snowden spotlighting the darker possibilities of mass collection of personal digital data and behaviour
  • The messy public breakups – notably Nigella Lawson and Charles Saatchi, plus Chris Huhne and Vicky Price
  • Exposure of the limits of western influence in the middle east by the decision not to intervene militarily in Syria
  • Troubled launch of the affordable care website in the US
  • Discovery of many more planets that may harbour life – beam us up!

Entertainment and tech

  • 3D movies coming of age with Gravity
  • Apple and Facebook losing their cool
  • Everyone going app crazy. (Will apps save the world?)
  • Breaking Bad
  • Selfies and photobombing ruling the roost


  • Food banks, Jack Monroe and ‘hungry Britain’
  • The fashion for queuing outside trendy restaurants
  • Cronut and the Duffin becoming common cake parlance
  • High-profile feminist initiatives (e.g. Caroline Criado-Perez and Laura Bates), plus the growing dominance of a particular brand of white, middle-class feminism


  • Calling full-time on Fergietime
  • Tom Daley coming out on Twitter
  • Lance Armstrong confessing to doping on Oprah
  • England winning the Ashes
  • England losing the Ashes
  • Andy Murray winning Wimbledon – what a moment!